Return, Exchange, and Refund Policy

At [Gazal Store], we prioritize customer satisfaction and provide a worry-free shopping experience. Therefore, we offer a clear and fair return and exchange policy based on the following conditions:

1. Return and Exchange Policy

A. Return and Exchange Period

• You can return or exchange the product within [3] days from the date of receiving the order.

• The product must be unused, in its original condition, with all accessories and original packaging.

B. Non-Returnable Products

Some products cannot be returned, including:

• Perishable products (e.g., food and dietary supplements).
• Used personal or health products.
• Digital products or gift cards.
• Products purchased under “Final Sale” offers.

C. Return Fees

• If the return is due to a store error (e.g., wrong or damaged product), we will cover all return costs.
• If the return is due to a change of mind, the customer may bear the shipping and return fees.

2. Refund Policy

• Refunds will be issued using the original payment method after receiving and inspecting the product.
• The refund process takes [7 to 35] days depending on the bank or payment company’s policy.
• In some cases, store credit may be provided instead of a cash refund based on customer preference.

3. Damaged or Incorrect Products

• If you receive a damaged or incorrect product, you can:
• Contact us within [3-5] days from the date of receiving the product.
• Provide clear images of the product and packaging as proof of the issue.
• Request a replacement or full refund based on our support team’s evaluation.

4. How to Request a Return or Exchange

• Submit a request through [Return Page Link].
• You will receive instructions on how to return the product.
• After receiving and inspecting the product, we will process your request according to the return and refund policy.

For additional inquiries, please contact our customer service at [support@gazalstore.com].